Thursday, July 27, 2006

My Letter to Qatar Airways


I couldn't sleep last night because I kept thinking of what I was going to say to Qatar Airways about our lousy treatment. I just emailed the following letter...


Dear Sirs;

I flew your airline for the first time on the 14th of July. I was very impressed with the flight attendants. They were very professional, courteous, and always smiling. The food served on each flight was probably some of the best I have had on an airplane. I am a pilot myself, and in my opinion, all the landings made were some of the smoothest I have ever experienced with an airline. After a long flight from Jakarta to Doha via Singapore, the good feelings I had of your airline came to an abrupt end.

We arrived in Doha in good spirits, and with our CONFIRMED RESERVATIONS, we proceeded to the transfer desk to receive our boarding pass to Athens, Greece. After a long wait at the desk, we were told that Qatar Airways had overbooked our flight to Athens. The agent at the desk said that is was of no fault of our own, and that the airline was responsible.

We were then given no other choice but to take another flight to LONDON delaying our arrival time in Athens by more than EIGHT HOURS. Instead of a three hour flight to Athens, we crossed Europe TWICE to get to Athens, not to mention a long wait in the London Heathrow Airport Terminal waiting for our connecting flight. We were seated in the very back row of the airplane next to the toilets when there were several empty seats in Business Class.

Because we arrived in Athens very late, our hotel we had previously booked had cancelled our reservations. We had to walk the streets of Athens after midnight looking for another Hotel. Because we arrived late in Athens, we were unable to make boat reservations for our trip to Santorini. We had a hotel booked for the 16th of July, and had no option but to fly to Santorini to make our reservation time or we would have lost those reservations as well. The additional flight cost us more money than we had planned on spending to get to Santorini. My wife, traveling out of Indonesia for her first time, became so stressed, that she wanted to cancel our vacation and return to Indonesia. In short, because of your airline's mistake, our short and much needed vacation, began a nightmare.

I have traveled all over the world on hundreds of planes, and I have NEVER heard of passengers being bumped from a flight without compensation. For an airline that is ranked the SIXTH best in the world (according to your magazine), and striving to be one of the best airlines in the world, how can you possibly treat your customers this way?? At a MINIMUM, we should have been offered Business Class seats to London as compensation for Qatar Airway's mistake. I have never been so angry in my life for the way we were treated. I was in shock, and still am in shock over the events that passed.

I plan on sharing this letter as a "Letter to the Editor" with every major newspaper around the world along with every website I can find concerning travel. I will wait, however, until I hear a response from Qatar Airways.

Sincereley,

Scott Graham
Jakarta, Indonesia
Z3S26F (reservation change)

27 comments:

Anonymous said...

Here are some links that I believe will be interested

Anonymous said...

Here are some links that I believe will be interested

Anonymous said...

Great site lots of usefull infomation here.
»

Anonymous said...

Greets to the webmaster of this wonderful site! Keep up the good work. Thanks.
»

Anonymous said...

Good day !.
You may , probably curious to know how one can make real money .
There is no need to invest much at first. You may start earning with as small sum of money as 20-100 dollars.

AimTrust is what you thought of all the time
The firm incorporates an offshore structure with advanced asset management technologies in production and delivery of pipes for oil and gas.

Its head office is in Panama with affiliates around the world.
Do you want to become an affluent person?
That`s your chance That`s what you really need!

I`m happy and lucky, I began to get real money with the help of this company,
and I invite you to do the same. It`s all about how to choose a correct partner utilizes your money in a right way - that`s it!.
I make 2G daily, and my first investment was 500 dollars only!
It`s easy to get involved , just click this link http://nozevyxy.freewebsitehosting.com/fehaqe.html
and go! Let`s take this option together to get rid of nastiness of the life

Anonymous said...

Did you ever get a reply or some compensation? We have also had a similar nightmare with Qatar airways...

On Dec. 22 6:30am we checked in on flight 613 in Bangkok scheduled to fly out 8:15.
The plane was basically empty. We departed from the gate, got on the runway only to hear the captain say we were returning because of engine problems.

After a 3 hour wait they said the flight was being cancelled and we would return to the gate. In the terminal the attendants just kept insisting that the airline would address all our needs including connecting flights and travel.

By 2pm they finally got us to a hotel and we got a meal after a 6 hour wait (this would end up being our only meal in 12 hours). We sat a the hotel till 17:30 when they called us up and said we would return to the airport, where they would check us on the next Qatar flight at 8:30 pm. When we asked about what to do about our train tickets from Athens to Bulgaria which we would now miss, they said "all will be taken care of in Doha"

We arrive in Doha before midnight and now start dealing with managers who could care less about our problems. They insisted that their only obligations were to get us to Athens and we should be happy that they just get us there safe, no matter how late we arrive. We spoke to 3 managers. They all insisted there was nothing they could do but we could present our case in Athens to the Qatar staff. (They said they would send a report to them, but the staff in Athens said they never received anything. Somebody was lying...)

The following morning at 7:30 we depart for Athens and arrive in Greece now 20 hours late. On arrival we find we have no baggage. How much worse can it get?
When we explained our story to the Qatar staff, there they listened with empathy (for the first time). They tried to phone the train station about our train tickets but couldn't reach them so they encouraged us to go ourselves and try to get on the train, insisting that our tickets could still be valid. When we arrived at the station, surprise, surprise, there was a big sign saying due to the Christmas holidays all trains are sold out. As a matter of fact we couldn't reserve a seat until Dec. 29. Now we were stranded in Athens.

That evening we managed to book a flight to Sofia for Christmas morning.
The next day (24th) we returned to the airport to see if our bags had arrived, which they did, but one of them had holes in it from the trip. The Qatar staff said that this was normal and there is nothing they could do.

Now we had lost our patience with this airline. We finally arrived home 3 days late, lost our train tickets, had to buy another flight out of Athens and had a damaged bag. All this and the answers they kept giving us was, "Sorry, we wish we could help you but we can't!"

We have now sent a complaint to the airline (no reply yet), and also to several papers hoping that we can get some kind of justice.

furniture jepara said...

Kami menawarkan katalog produk furniture jepara produk unik mewah mebel jepara ini banyak di minati konsumen Indonesia seperti:
almari hias
almari pakaian
box bayi
buffet
cermin hias
kamar set
kursi tamu
kursi teras
meja makan
meja rias
nakas
sofa
tempat tidur

Dr Purva Pius said...

Hello Everybody,
My name is Mrs Sharon Sim. I live in Singapore and i am a happy woman today? and i told my self that any lender that rescue my family from our poor situation, i will refer any person that is looking for loan to him, he gave me happiness to me and my family, i was in need of a loan of S$250,000.00 to start my life all over as i am a single mother with 3 kids I met this honest and GOD fearing man loan lender that help me with a loan of S$250,000.00 SG. Dollar, he is a GOD fearing man, if you are in need of loan and you will pay back the loan please contact him tell him that is Mrs Sharon, that refer you to him. contact Dr Purva Pius,via email:(urgentloan22@gmail.com) Thank you.

Abdul Muqse said...

Are you a business man or woman? Do you need funds to start up your own business? Do you need loan to settle your debt or pay off your bills or start a nice business? Do you need funds to finance your project? We Offers guaranteed loan services of any amount and to any part of the world for (Individuals, Companies, Realtor and Corporate Bodies) at our superb interest rate of 3%. For application and more information send replies to the following E-mail address: standardonlineinvestment@gmail.com

CONTACT NAME: Mr. Abdul Muqse
EMAIL: standardonlineinvestment@gmail.com Or standardonlineinvestment@financier.com
contact mobile:+917289873782 Or WhatsApp No: +447424297821.

ghalib solution said...

Are you trying to start a business, settle your debt, expand your existing one, need money to build, need money to purchase supplies. Have you been having problem trying to secure a Good Credit Facility, Contact us now for financing today and put a stop to all your financial barriers. We are fast, reliable and competent. For immediately response Email: ghalibsolution@gmail.com

klain leo said...


Do you need a Loan?
Are you looking for Finance?
Are you looking for a Loan to enlarge your business?
I think you have come to the right place.
We offer Loans at low interest rate.
Interested people should please contact us on
For immediate response to your application, Kindly
reply to this emails below only:
honestloan10@gmail.com

Please, do provide us with the Following information if interested.
LOAN APPLICATION INFORMATION FORM
First name:
Middle name:
Date of birth (yyyy-mm-dd):
Gender:
Marital status:
Total Amount Needed:
Time Duration:
Address:
City:
State/province:
Zip/postal code:
Country:
Phone:
Mobile/cellular:
Monthly Income:
Occupation:
Which sites did you know about us.....

honestloan10@gmail.com
Website;http://honestloan.ulcraft.com/

osma raheem. said...

Hello Everybody,
My name is Ahmad Asnul Brunei, I contacted Mr Osman Loan Firm for a business loan amount of $250,000, Then i was told about the step of approving my requested loan amount, after taking the risk again because i was so much desperate of setting up a business to my greatest surprise, the loan amount was credited to my bank account within 24 banking hours without any stress of getting my loan. I was surprise because i was first fall a victim of scam! If you are interested of securing any loan amount & you are located in any country, I'll advise you can contact Mr Osman Loan Firm via email osmanloanserves@gmail.com

LOAN APPLICATION INFORMATION FORM
First name......
Middle name.....
2) Gender:.........
3) Loan Amount Needed:.........
4) Loan Duration:.........
5) Country:.........
6) Home Address:.........
7) Mobile Number:.........
8) Email address..........
9) Monthly Income:.....................
10) Occupation:...........................
11)Which site did you here about us.....................
Thanks and Best Regards.
Derek Email osmanloanserves@gmail.com

Osman Ibrahim said...

Instant Personal Loans – There are times when you might need money urgently at a very short notice but are running out of cash. You may wonder as to which lender might sanction a loan at such an occasion! Much to your surprise, you can avail instant personal loans immediately. They are processed very fast, say within 24 hours. You can use these loans for any personal need of yours. You also have the choice to apply for this loan online. Yes, within the comfort of your home, you can apply for this loan and save yourself of all the hassles which you might have to go through otherwise contact us now: email: housingfinance247@gmail.com

LOAN APPLICATION FORM
1) Full Name:
2) Gender:
3) Loan Amount Needed:.
4) Loan Duration:
5) Country:
6) Home Address:
7) Mobile Number:
8)Monthly Income:
9)Occupation:
)Which did you here about us.

Do you need an urgent loan at 3% APPLY: housingfinance247@gmail.com

Anatilia TexTile Ltd said...

UPDATE ON LOAN REQUIREMENT

What is your situation? *Need 100% financing
*Debt Consolidation Loans *Business Loans *Personal Loans *Home Loans *Car Finance *Commercial Loans *Investments Loans *Debts Consolidation *Business Planning *Commercial Development Finance *Properties Mortgages *Bad credit loans *commercial loans *Start-up- working capital loans *Construction loans *Car loans, *Hotel loans*Student loans at the cheapest interest rate of %. For more details email
us today via email:(bdsfn.com@gmail.com)
Name :
Country :
Phone number :
Amount Needed as Loan :
Purpose of Loan :
Have you applied for loan online before (yes or no)
Email : bdsfn.com@gmail.com
Emaill: anatiliatextileltd@gmail.com
Mrs.Emilia Fedorcakova

Abdul Muqse said...

Do you need urgent financing? apply now - We Offer Private, Commercial and Personal financing for your business, to pay off your bills,We give out Educational funds,Business funds, home funds, Agricultural funds,Personal funds, Auto funds and other good Reason,we can also invest large sums of money in that project that need money to establish with at a least 3% interest rate in a duration of 1- 30 years depending on the fund amount you need , For more information contact us.Contact us today. Email:(info.standardonlinefinance@gmail.com) we shall respond to you as soon as we receive your loan application details below.

First name:
Middle name:
Date of birth (yyyy-mm-dd):
Gender:
Marital status:
Total Amount Needed:
Time Duration:
Address:
Currency Needed
City:
State/province:
Zip/postal code:
Country:
Phone:
Mobile/cellular:
Monthly Income:
Occupation:
Which sites did you know about us.....
( info.standardonlinefinance@gmail.com )for immediate attention. Contact
us now and get an urgent loan within two (2) days!!!
Regards,
Mr Abdul Muqse

max william said...

Do you need Finance?
Are you looking for Finance?
Are you looking for a money to enlarge your business?
We help individuals and companies to obtain loan for business
expanding and to setup a new business ranging any amount. Get a loan at affordable interest rate of 3%, Do you need this cash/loan for business and to clear your bills? Then send us an email now for more information contact us now via Email:maxcreditfinance@googlemail.com

osma raheem. said...

Hello Everybody,
My name is Ahmad Asnul Brunei, I contacted Mr Osman Loan Firm for a business loan amount of $250,000, Then i was told about the step of approving my requested loan amount, after taking the risk again because i was so much desperate of setting up a business to my greatest surprise, the loan amount was credited to my bank account within 24 banking hours without any stress of getting my loan. I was surprise because i was first fall a victim of scam! If you are interested of securing any loan amount & you are located in any country, I'll advise you can contact Mr Osman Loan Firm via email osmanloanserves@gmail.com

LOAN APPLICATION INFORMATION FORM
First name......
Middle name.....
2) Gender:.........
3) Loan Amount Needed:.........
4) Loan Duration:.........
5) Country:.........
6) Home Address:.........
7) Mobile Number:.........
8) Email address..........
9) Monthly Income:.....................
10) Occupation:...........................
11)Which site did you here about us.....................
Thanks and Best Regards.
Derek Email osmanloanserves@gmail.com

Mohamed said...

Do you need Finance?
Are you looking for Finance?
Are you looking for finance to enlarge your business?
We help individuals and companies to obtain finance for business expanding and to setup a new business ranging any amount. Get finance at affordable interest rate of 3%, Do you need this finance for business and to clear your bills? Then send us an email now for more information contact us now via Email: creditconsultantsfinancier@gmail.com Or WhatsApp +447592126445

Credit Loan said...

Hello Everybody,
My name is Mrs Sharon Sim. I live in Singapore and i am a happy woman today? and i told my self that any lender that rescue my family from our poor situation, i will refer any person that is looking for loan to him, he gave me happiness to me and my family, i was in need of a loan of S$250,000.00 to start my life all over as i am a single mother with 3 kids I met this honest and GOD fearing man loan lender that help me with a loan of S$250,000.00 SG. Dollar, he is a GOD fearing man, if you are in need of loan and you will pay back the loan please contact him tell him that is Mrs Sharon, that refer you to him. contact Dr Purva Pius,via email:(creditloan11@gmail.com) Thank you.

justin biber said...

MAY THE PEACE OF GOD BE WITH YOU ALL

This is Archie bishop Anthony from Roman Catholic churches in Madrid?, a private money lender. I give out loans with an interest rate of 3% per annual and within the amount of €1000.00 to €500,000,000.00 as the loan offer. 100% Project Funding with secured and unsecured loans are available. We are guaranteed in giving out financial services to our numerous clients all over the world. With our flexible lending packages, loans can be processed and funds transferred to the borrower within the shortest time possible. We operate under clear and understandable terms and we offer loans of all kinds to interested clients, firms, companies, and all kinds of business organizations, private individuals and real estate investors. Just complete the form below and get back to us as we expect your swift and immediate response. VIA E-MAIL :( bishop-anthony2018@yandex.com )
Attention!!!

DO YOU HAVE A BAD CREDIT?
DO YOU NEED MONEY TO PAY BILLS?
DO YOU NEED TO START UP A NEW BUSINESS?
DO YOU HAVE UNFINISHED PROJECT AT HAND DUE TO BAD FINANCING?
DO YOU NEED MONEY TO INVEST IN SOME AREA OF SPECIALIZATION WHICH WILL PROFIT YOU?

We offer the following loans below,
Personal loans [secure and unsecured]
Business loans [secure and unsecured]
Combination loans
Student’s loans
Consolidation loans and so many others

Phone Number:01134612263613.

1. FULL NAMES…
2. CONTACT ADDRESS…
3. LOAN AMOUNT NEEDED…
4. DURATION OF THE LOAN……………….
5. DIRECT TELEPHONE NUMBER…
6. MONTHLY INCOME…

Email ( bishop-anthony2018@yandex.com )
Best Regards,

ARCHIE BISHOP ANTHONY
Archie bishop Anthony, MD, SPAIN - 09/2/2018 20:08:36 AM

Credit Loan said...

Hello Everybody,
My name is Mrs Sharon Sim. I live in Singapore and i am a happy woman today? and i told my self that any lender that rescue my family from our poor situation, i will refer any person that is looking for loan to him, he gave me happiness to me and my family, i was in need of a loan of S$250,000.00 to start my life all over as i am a single mother with 3 kids I met this honest and GOD fearing man loan lender that help me with a loan of S$250,000.00 SG. Dollar, he is a GOD fearing man, if you are in need of loan and you will pay back the loan please contact him tell him that is Mrs Sharon, that refer you to him. contact Dr Purva Pius,via email:(urgentloan22@gmail.com) Thank you.

Mrs Sharon Sim said...

Hello Everybody,
My name is Mrs Sharon Sim. I live in Singapore and i am a happy woman today? and i told my self that any lender that rescue my family from our poor situation, i will refer any person that is looking for loan to him, he gave me happiness to me and my family, i was in need of a loan of S$250,000.00 to start my life all over as i am a single mother with 3 kids I met this honest and GOD fearing man loan lender that help me with a loan of S$250,000.00 SG. Dollar, he is a GOD fearing man, if you are in need of loan and you will pay back the loan please contact him tell him that is Mrs Sharon, that refer you to him. contact Dr Purva Pius,via email:(urgentloan22@gmail.com) Thank you.

Mr. Hussein Mohamed said...

Do you need a financial help? Are you in any financial crisis or do you need funds to start up your own business? Do you need funds to settle your debt or pay off your bills or start a good business? Do you have a low credit score and you are finding it hard to obtain capital services from local banks and other financial institutes? Here is your chance to obtain a financial services from our company. We offer the following finance to individuals- *Commercial finance *Personal finance *Business finance *Construction finance *Business finance And many More: and many more at 3% interest rate; Contact Us Via Email: (trivagofinancialhome.in@gmail.com) call/WhatsApp us +1(315)615-2883 for more info.

Credit Loan said...

Hello Everybody,
My name is Mrs Sharon Sim. I live in Singapore and i am a happy woman today? and i told my self that any lender that rescue my family from our poor situation, i will refer any person that is looking for loan to him, he gave me happiness to me and my family, i was in need of a loan of S$250,000.00 to start my life all over as i am a single mother with 3 kids I met this honest and GOD fearing man loan lender that help me with a loan of S$250,000.00 SG. Dollar, he is a GOD fearing man, if you are in need of loan and you will pay back the loan please contact him tell him that is Mrs Sharon, that refer you to him. contact Dr Purva Pius,via email:(urgentloan22@gmail.com) Thank you.

Avit Investment said...

Private Lender Avit Investment Authority.
Greetings to you by ADIA.
We are a France-Paris based investment company known as Avit
Development Investment Authority working on expanding its portfolio
globally and financing projects.

We would be happy to fund and invest with you in any profitable
project if you have any viable project we can finance by making mutual
investment with you. If you are interested, kindly contact us
on:avitinvestmentauthority2@gmail.com for more details.
Looking forward hearing from you soonest.
Yours truly,
Mrs Rose Williams
(Personal Assistant)
Avit Development Investment Authority(ADIA)
501 Avenue Montaigne,75008 Paris-France
Paris-France.Avit Development Investment Authority (ADIA)

klain leo said...


Do you need a Loan?
Are you looking for Finance?
Are you looking for a Loan to enlarge your business?
I think you have come to the right place.
We offer Loans at low interest rate.
Interested people should please contact us on
For immediate response to your application, Kindly
reply to this emails below only:
honestloan10@gmail.com

Please, do provide us with the Following information if interested.
LOAN APPLICATION INFORMATION FORM
First name:
Middle name:
Date of birth (yyyy-mm-dd):
Gender:
Marital status:
Total Amount Needed:
Time Duration:
Address:
City:
State/province:
Zip/postal code:
Country:
Phone:
Mobile/cellular:
Monthly Income:
Occupation:
Which sites did you know about us.....

honestloan10@gmail.com
Website.http://k7leai867.ulcraft.com/
Whats app
+919971369537

klain leo said...


Need a Loan, Loans from $5000 - $10,000,000 00. Get your no obligation FREE quote now! Repayments up to 54 Months. No Collateral, Money paid into your account within 24 hours after approval. For more Info contact us today honestloan10@gmail.com
LOAN APPLICATION FORM
Name:
Sex:
Address:
Occupation:
State:
Country:
Phone Number:
Loan Duration:
Loan Needed:
Have you applied before?:
Email us honestloan10@gmail.com
Website.http://k7leai867.ulcraft.com/
Whats app
+919971369537